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Frequently Ask Questions (FAQ)
General business topics

(last updated Aug 6, 2015)


1) When does my credit card get billed?

2) How long are the lead-times for secondary mounts?

3) Which star parties will Protostar be attending?

4) What methods of payment can I use?


1) When does my credit card get billed?

For stocked items like secondary mirrors and flocked light trap, your credit card is billed when we ship the products (usually within 1-2 days of placing the order. For secondary mounts, your credit card is billed when we begin construction of the mount, and this will depend on what lead-time you were quoted. The mounting will usually ship out about two weeks after your credit card is billed.

Note that PayPal orders are billed immediately when you place an online order. For this reason, we recommend using a credit card when ordering secondary mounts.

2) How long are the lead-times for secondary mounts?

Secondary mounts are custom-made to your tube size, and the lead-times depend upon the size of the mount. For most times of the year, the lead-time is 1-3 weeks. (Stocked products like flocked light trap material, secondary mirrors, and telescope tubes are usually shipped within 24 hours of your order.) We maintain a regularly updated list of product lead-times here.

3) Which star parties will Protostar be attending?

We regularly attend starparty events around the country. Notices of upcoming events we plan to attend are listed on the homepage.

4) What methods of payment can I use?

We accept Visa, Mastercard, American Express, and Discover credit cards. PayPal and money orders are also accepted. Personal checks are acceptable if issued from a U.S.A. bank.


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Protostar P.O. Box 448 Worthington, Ohio 43085 U.S.A. 614-855-5341
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