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FlockBoard flocked light trap

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Frequently Ask Questions (FAQ)
General business topics

(last updated May 23, 2019)


1) When does my credit card get billed?

2) How long are the lead-times for secondary mounts?

3) Which star parties will Protostar be attending?

4) What methods of payment can I use?


1) When does my credit card get billed?

For stocked items like secondary mirrors and flocked light trap, your credit card is billed when we ship the products (usually within 1-2 days of placing the order. For secondary mounts, your credit card is billed when we begin construction.

2) How long are the lead-times for secondary mounts?

Secondary mounts are typically shipped within 1-2 weeks of your order unless.

3) Which star parties will Protostar be attending?

We regularly attend starparty events around the country. Notices of upcoming events we plan to attend are listed on the homepage.

4) What methods of payment can I use?

We accept Visa, Mastercard, American Express, and Discover credit cards. Personal checks are accepted if issued from a U.S.A. bank.


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Protostar, P.O. Box 368 New Albany, Ohio 43054 U.S.A. 614-375-3146 (<< new phone & address as-of March 2018!)
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